TERMS & CONDITIONS  BCE & RILEY SOLUTIONS for COST EFFECTIVE COMMUNICATION, TRAINING and DEVELOPMENT ukbIZ.tv LOGO VIDEO AND ANIMATION RODUCTION FREE DELIVERY TO THE UK MAINLAND - WHEN YOU SPEND OVER £50 We are delighted you have decided to use our website. By using our website you shall be legally bound by a number of Terms and Conditions. They are therefore important, so please take a few moments to carefully read them below. If you do not agree with Terms and Conditions set out below, please do not use the website. 1 Use of UKBiz.TV Shop UKBiz.TV Shop is provided to you free of charge for your personal use subject to these Terms and Conditions. By using UKBiz.TV Shop , you agree to be bound by these Terms and Conditions. THESE TERMS AND CONDITIONS DO NOT AFFECT YOUR STATUTORY RIGHTS 2 Amendments We may update these Terms and Conditions from time to time and any changes will be notified to you via the email address provided by you on registration or via a suitable announcement on UKBiz.TV Shop site. The changes will apply to the use of UKBiz.TV Shop site after we have given notice.   If you do not wish to accept the new Terms and Conditions, you should not use UKBiz.TV Shop. If you continue to use UKBiz.TV Shop after the date on which the change comes into effect, your use of the UKBiz.TV Shop site indicates your agreement to be bound by the new Terms and Conditions. 3 Registration & Purchase To register or purchase from UKBiz.TV Shop, you must be over eighteen years of age.   You must ensure that the details provided by you on registration or at any time are correct and complete. 4 Shipping and Availability All prices quoted within UKBiz.TV Shop include 20% VAT where appropriate, and an additional charge is made for postage unless otherwise stated. Postage is calculated by the weight of the order and delivery address – this cost is shown separately in the checkout before you enter your details for payment. Items marked with delivery included will not show a delivery charge on checkout. We will endeavour to dispatch the goods within 7 days after your payment has been confirmed. If any item you have chosen is unavailable, we aim to contact you via email or phone immediately and offer you an alternative or cancel your order. Delivery is only available within the UK, Northern Ireland and the Isle of Man. 5   Delivery – heavy, bulky or multiple orders Due to the weight of some of the products, it may be necessary for a 2 man delivery. If this is the case, we will contact you to arrange a convenient delivery time. In some cases, UKBiz.TV Shop normal shipping rates may not apply – if this is the case, individual shipping rates are calculated based on the “ship-to” address. We will email you the approximate shipping charges for these items within 1 working day. After receiving the shipping estimate, the order is shipped only after you approve the shipping quote. 6 Method of Payment You can pay through PayPal.  We are unable to accept AMEX, cheques, cash, or postal orders via the website. PayPal use sophisticated fraud detection methods and if this information does not match the information held by the issuing company then payment may be rejected and we will not be able to process your order. 7 Exchange & Return Policy We are committed to provide great products and customer service. If for any reason you are unhappy with your purchase, simply return it to us in its original condition within 7 days and we’ll exchange the item or refund the purchase price to your account. We’ll also happily refund the delivery charge if the return is due to a faulty product or an error on our part. 8 Returning Items by Mail •Fill out the following information on the back of your invoice when you return the goods. •State the item(s) you are returning. •State the reason for the return. •We issue refunds through the PayPal refund scheme. •Small Items - Package the return securely (in the original packaging if possible) and include the packing slip. Packages must be returned pre-paid, and for your own protection, we recommend you use a recorded delivery service. If you want the delivery charge refunded please remember to include the receipt for this cost. Please email marketing@whichventure.com to agree a return, we will advise on which address the package should be returned to. PLEASE NO NOT RETURN ITEMS TO OUR HEAD OFFICE LONDON ADDRESS.  •Large Items – Please email us at marketing@whichventure.com or call us on 0845 193 4910 and we will arrange a time to collect the items. 9 Complaints We aim to deal with all complaints as effectively as possible. Your complaint may be emailed to marketing@whichventure.com.  We aim to acknowledge by email any emailed complaint within 2 working days, and to conclude our investigations as soon as possible thereafter. Telephone complaints will not necessarily be acknowledged by email prior to investigation. A likely timescale for resolution will be provided upon request, but this timescale will be dependent upon the specific nature of the complaint. 10 Availability of the UKBiz.TV Shop site Although UKBiz.TV Shop aim to offer you the best service possible, we cannot make any promises the services at the UKBiz.TV Shop site will meet your unique requirements. UKBiz.TV Shop cannot guarantee the service will be fault free. If a fault occurs in the service you should report it marketing@whichventure.com, and we will attempt to correct the fault as soon as possible. Your access to the UKBiz.TV Shop may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services.   11 Security & Privacy Policy Security This website takes precautions to protect users' information. UKBiz.TV Shop uses secure server software (SSL) through PayPal to ensure your credit card will be protected against fraudulent use while on our site. This service encrypts all personal information entered to prevent anyone but the intended recipient from viewing or manipulating your information. Privacy Any details which you provide to us from which we can identify you are held and processed lawfully and in accordance with the Data Protection Act 1998. Any questions regarding our privacy policy should be addressed to the attention of: Data Protection & Privacy Policy, Which Venture Ltd, Unit 36 88-90 Hatton Garden, London, EC1N 8PN or by e-mail to marketing@whichventure.com By becoming a subscriber and submitting your email address you are giving your consent to receive from us by e-mail our e-newsletter and details of other UKBiz.TV Shop special offers which we think may be of interest to you. 12 Legal Disclaimer Accuracy Content in UKBiz.TV Shop is intended to offer factual, up to date information on the subjects discussed, but in no way should it be regarded as a complete analysis of these subjects. Every effort is made to provide accurate information. However, protocols, policies, and other matters contained in this website are subject to change at any time, UKBiz.TV Shop cannot be held responsible for the validity of the information contained in any reference noted herein, nor for the misuse of information or any adverse effects from use of any stated materials presented herein. Warranties: Unless otherwise stated next to the product, this web site is provided on an "as is," "as available" basis without warranties of any kind, express or implied, including, but not limited to, those of TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE or NON- INFRINGEMENT or any warranty arising from a course of dealing, usage, or trade practice. No oral advice or written information provided shall create a warranty, nor shall members or visitors to the site rely on any such information or advice. Disclaimer of Liability: The user assumes all responsibility and risk for the use of this web site and the Internet generally. Under no circumstances, including negligence, shall anyone involved in creating or maintaining this web site be liable for any DIRECT, INDIRECT, INCIDENTAL, SPECIAL or CONSEQUENTIAL DAMAGES, or LOST PROFITS that result from the use or inability to use the web site and/or any other web sites which are linked to this site. Nor shall they be liable for any such damages including, but not limited to, reliance by a member or visitor on any information obtained via the web site, or that result from mistakes, omissions, interruptions, deletion of files, viruses, errors, defects, or any failure of performance, communications failure, theft, destruction or unauthorized access. States or Countries, which do not allow some or all of the above limitations of liability, liability shall be limited to the greatest extent allowed by law. Third Party Content: Some of the content on this website is supplied by visitors and other third parties. Accordingly, we have no more editorial control over this content than does a public library. Any opinions, advice, statements, services, offers or other information or content made available by members, visitors and other third parties are those of the respective author(s) and we are not responsible for any material posted by third parties. We cannot and do not endorse it in any way, nor do they vouch for its accuracy or usefulness. Furthermore, we expressly disclaim any liability associated with material posted by third parties. Disclaimer of Endorsement: Reference to any products, services, hypertext link to the third parties or other information by trade name, trademark, supplier or otherwise does not constitute or imply its endorsement, sponsorship or recommendation by us. Nor is an endorsement of us implied by such links. They are for convenience only, as is an index in a public library. Copyright: Our Site contains trade and service marks belonging to third parties. You may not use or reproduce any trade or service marks appearing on our Site for any purpose without the prior agreement of the relevant owner. Unless otherwise specified the copyright in the contents of all the pages in this site are owned or licensed to UKBiz.TV Shop or are used with permission from the owner. The contents of this site may not be copied, reproduced, modified, downloaded or used in any form without the prior written permission of UKBiz.TV Shop except when this occurs incidentally while using the site for private and non-commercial use. Law and Jurisdiction: Our Site is created and controlled by Which Venture Group These rules shall be governed by, and construed in accordance with, English law, without giving effect to any principles or conflict of laws.  UKBiz.TV is a division of Which Venture Group.
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